Frequently Asked Questions

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Find answers to the most common questions about Green Money Planner. Can't find what you're looking for? Reach out to our support team.

Getting Started
What is Green Money Planner?
Green Money Planner is a modern personal finance management platform designed to help individuals, couples, and families budget effectively, save consistently, manage debt, monitor net worth, and build long-term wealth. It's a complete financial wellness ecosystem.
How do I create an account?
Simply click the "Sign Up" button in the top right corner, fill in your details (name, email, phone, password), and follow the onboarding steps. The entire process takes less than 2 minutes!
Is Green Money Planner free to use?
Yes! Green Money Solo offers a free plan with basic budgeting and expense tracking features. Premium plans with advanced features like AI-powered insights, debt tracking, and net worth monitoring start at $5/month.
Can I use Green Money Planner on my phone?
Absolutely! Green Money Planner is fully responsive and works on all devices — desktop, tablet, and mobile. We're also working on native iOS and Android apps for an even better mobile experience.
Accounts & Plans
What's the difference between Solo, Couples, and Family plans?
Solo™ is designed for individuals — students, freelancers, and young professionals. Couples™ is for engaged or married couples with shared budgeting, joint goals, and compatibility scores. Family™ is for parents and households with children's profiles, allowance tracking, and school fee planning.
Can I upgrade my plan later?
Yes! You can upgrade or downgrade your plan at any time from your account settings. Your data will be preserved, and you'll only pay the difference for the remaining billing period.
Can I switch from Solo to Couples or Family?
Absolutely. You can upgrade from Solo to Couples or Family anytime. If you're moving to Couples, you'll be able to link with your partner's account. For Family, you can add household members and children's profiles.
What is Discipline Mode™?
Discipline Mode™ is a unique feature that adds gentle friction to impulse spending. It includes weekly check-ins, stricter budget alerts, and helps you stay accountable to your financial goals. It's optional but highly recommended for building better money habits.
Billing & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as bank transfers for Nigerian users. Users in Nigeria can pay using the Green Money Rate™ — the equivalent amount in Naira.
Can I get a refund if I'm not satisfied?
Yes! We offer a 14-day money-back guarantee on all premium plans. If you're not completely satisfied with Green Money Planner, contact our support team within 14 days of your purchase for a full refund.
How do I cancel my subscription?
You can cancel your subscription anytime from your account settings. Once canceled, you'll continue to have access until the end of your current billing period. Your data will be preserved if you decide to return.
What is the Green Money Rate™?
The Green Money Rate™ is our proprietary exchange rate system for Nigerian users. It allows you to pay the equivalent amount in Naira at a fair, transparent rate. This ensures affordability for our Nigerian community without hidden fees.
Security & Privacy
Is my financial data secure?
Absolutely! We use bank-grade 256-bit SSL encryption to protect your data. All financial information is encrypted and stored securely. We never share your data with third parties without your explicit consent. Your privacy is our top priority.
Does Green Money Planner store my bank login details?
No. We never store your bank login credentials. All financial data is input manually by you or linked through secure, read-only API connections with explicit permission. We prioritize your security and privacy.
How do you protect my personal information?
We follow strict data protection protocols. Your personal information is encrypted, access is restricted to authorized personnel only, and we comply with all applicable data protection regulations. We also offer two-factor authentication for added security.
Features & Tools
What is the Financial Health Score™?
The Financial Health Score™ is our proprietary metric that measures your overall financial wellness on a scale of 0–100. It evaluates your savings rate, debt ratio, budget discipline, goal completion, emergency fund, investment activity, and net worth growth.
How does the Build My Budget Tool™ work?
The Build My Budget Tool™ automatically generates a personalized budget framework based on the 40% Needs, 30% Wants, 30% Savings rule. It analyzes your income, expenses, and goals to provide tailored recommendations and spending insights.
Can I track my debts with Green Money Planner?
Yes! The Debt Tracker allows you to monitor all your debts — loans, BNPL (Buy Now Pay Later), credit purchases, school fees, and money owed to people. You can track creditor name, amount owed, amount paid, balance remaining, due date, and payment status.
What is the Net Worth Tracker?
The Net Worth Tracker calculates your true wealth in real-time using the formula: Assets minus Liabilities equals Net Worth. Track your assets (cash, savings, investments, properties, vehicles) and liabilities (debts, loans, mortgages) to see your financial picture clearly.
Does Green Money Planner work for couples?
Absolutely! Green Money Couples™ is specifically designed for engaged, married, and intending couples. Features include shared dashboard, joint budgeting, shared goals, compatibility score, wedding planning, and Couple Discipline Mode™ for shared financial accountability.

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